How long will it take for my order to arrive?
We work to ship orders as soon as possible.
For the Peninsula and Portugal, the order can take from 24 to 72 working hours.
For shipments to the Canary Islands the order may take 5 working days for delivery.
For international shipments depending on the country may take 3-4 working days
* If you need your order to arrive on a specific date, you have any questions or you need to receive your package, you can contact us at +34 672162542 or firstname.lastname@example.org
What payment methods are available?
You can pay by credit card, Paypal and Bizum. Follow the instructions at the end of your purchase and if you have any questions or problems write us through the instant chat on the web or email@example.com.
What do I do if the product is currently out of stock?
If a product is currently out of stock, you will see that there is the possibility to click on "Join the list". This way you will receive an email as soon as the item is available again.
Are there customer service hours?
Yes, customer service hours: From 09:00 to 21:00
How do I return or exchange a product?
If your purchase does not match what you expected, you can request an exchange or a refund by sending an email with the details to firstname.lastname@example.org. We accept returns and exchanges within 14 days of receipt of your order. As long as the products are in perfect condition, in their original packaging, with tags and have not been used. You will have to send the items to our offices and we will assume the cost of the new delivery in case of exchange.
What does the product warranty cover?
The warranty of any product covers manufacturing faults and not those caused by external agents such as rubbing, knocks, shocks, etc.
What if I have more doubts?
If you have any doubts please write us to email@example.com within 24 hours we will answer you and if you need it now! Call us at +34 672162542